Privacy Policy
Welcome to Neotonics® ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us.
1. Information We Collect
We collect information you voluntarily provide to us when you place an order, register on our site, contact customer support, or subscribe to our newsletter. This includes:
- Personal Identification Information: Name, email address, phone number, billing and shipping address.
- Payment Information: Credit card or payment details (processed securely through our payment processor — we do not store full card numbers).
- Order Information: Products purchased, order history, and transaction records.
- Communication Data: Messages you send us via contact forms or email.
We also automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and time spent on pages (via cookies and similar tracking technologies).
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders, including shipping and returns.
- Send transactional emails (order confirmations, shipping notifications, refund updates).
- Respond to your customer service inquiries and support requests.
- Send promotional emails and offers (only if you have opted in — you may unsubscribe at any time).
- Improve our website, products, and customer experience.
- Prevent fraud and ensure the security of our platform.
- Comply with applicable legal obligations.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We may share your information with:
- Service Providers: Third-party vendors who assist us in operating our website, processing payments (e.g., Stripe, PayPal), fulfilling orders, and delivering emails. These providers are contractually bound to keep your information confidential.
- Legal Authorities: When required by law, court order, or governmental authority.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our website may not function properly.
We use the following types of cookies:
- Essential Cookies: Required for the website to function (e.g., shopping cart, session management).
- Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
- Marketing Cookies: Used to deliver relevant advertisements and track ad campaign performance.
5. Data Security
We implement industry-standard security measures including SSL encryption, secure payment processing, and access controls to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Order records are typically retained for 7 years for accounting and legal compliance purposes.
7. Your Rights (California Residents — CCPA)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, disclose, and sell about you.
- Request deletion of your personal information.
- Opt out of the sale of your personal information (we do not sell personal information).
- Non-discrimination for exercising your privacy rights.
To exercise these rights, please contact us at support@yourneotonicssite.com.
8. Children's Privacy
Our website is not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected such information, please contact us immediately.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our website after any changes constitutes your acceptance of the new policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:
- 📧 Email: support@yourneotonicssite.com
- 🌐 Website: Contact Form