We stand behind Neotonics® with the most generous refund policy in the industry. If you are not completely satisfied for any reason within 180 days of your purchase date, we will refund your entire purchase price — no questions asked.
Refund & Return Policy
At Neotonics®, your satisfaction is our top priority. We offer a full 180-day money-back guarantee on all purchases made through our official website. Please read this policy carefully to understand how to request a refund.
Eligibility
You are eligible for a full refund if:
- Your refund request is submitted within 180 days of your original purchase date.
- Your purchase was made directly through our official website (yourneotonicssite.com).
- You provide your order number when contacting us.
Purchases made through unauthorized third-party retailers (Amazon, eBay, etc.) are not covered by our guarantee. Please only purchase from our official website to ensure guarantee protection.
How to Request a Refund
Requesting a refund is simple:
- Contact our support team by emailing support@yourneotonicssite.com.
- Include your order number in your email (found in your original order confirmation email).
- Briefly describe your reason for requesting a refund (optional — no justification required).
- Our team will respond within 1–2 business days with return instructions.
You may be asked to return unused product (including empty bottles), but this is not always required. Our team will advise you on a case-by-case basis.
Refund Processing
Once your refund request is approved:
- Refunds are processed within 5–10 business days.
- Refunds are issued to your original payment method.
- Depending on your bank or card issuer, funds may take an additional 3–5 business days to appear in your account.
- You will receive an email confirmation once your refund has been processed.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact us within 30 days of delivery with your order number and photos of the issue. We will send a replacement at no charge or issue a full refund — your choice.
Shipping Costs
Original shipping charges are non-refundable unless the return is due to our error (wrong or damaged product). Return shipping costs are the responsibility of the customer unless otherwise instructed by our support team.
Subscription Orders
If you have an active subscription, you can cancel at any time by contacting our support team before the next billing date. Any products already shipped before cancellation are subject to our standard refund policy.
Contact Support
Our customer support team is available 7 days a week:
- 📧 support@yourneotonicssite.com
- Or use our Contact Form
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